Everyday Cultural Competence: Building Skills in Communicating Across Differences
Introverts and Extroverts. Generations. Differences in ethnicity, language and accent, spirituality, size and physical ability. Sexual orientation and gender identity. Education and economics.
We seem to encounter more differences – of all types -- every day! Our challenge as communicators is to foster productive bonds with others, as well as communicating information. And to do all this with civilty and respect.
This participatory session begins with self-awareness. Then we’ll explore everyday cultural competence -- increasing our effectiveness as we encounter each other and work together on behalf of our organizations.
Objectives: We’ll focus on practical skills and approaches to effective cross cultural understanding and communication. We’ll explore ways to amplify our bridge-building techniques. And we'll set realistic action goals to keep building our skills and knowledge.
Sue works with clients across all aspects of diversity, including generation, gender, ethnicity, spirituality, language, educational background, etc. Her work with organizations focuses on government, healthcare, education and manufacturing, in addition to nonprofits.
Sue holds a master’s degree in education from the University of Minnesota and an undergraduate degree in English, speech and education from St. Catherine University. Sue's corporate career includes communications and human resources roles with Fairview Health Services, Honeywell Inc. and Boston Scientific. She frequently presents at local and regional venues in the human resources and social services arenas.